Eduhook Private Limited’s School Management App
Digital Product Information
Our School Management App is a digital product that does not require physical shipping. Upon purchase, access is granted through digital means via:
- Secure login credentials sent to your registered email
- Web-based application access
- Mobile application download links (where applicable)
Access Provision
- Immediate Access: Standard access to the app is typically provided within 24 hours of confirmed payment.
- Custom Implementations: Schools requiring customized setups may experience a longer deployment timeline, which will be communicated during the onboarding process.
License Exchange Options
We understand that your school’s needs may change over time. Therefore, we offer the following exchange options:
Plan Upgrades
- Upgrade Anytime: You may upgrade your subscription plan at any time to access additional features.
- Immediate Effect: Upgrades take effect immediately upon processing.
- Prorated Billing: You will only be charged the difference between your current plan and the upgraded plan for the remainder of your billing cycle.
Plan Downgrades
- Downgrade Timing: Plan downgrades can be processed at the end of your current billing cycle.
- Advance Notice: Please provide at least 7 days’ notice before your renewal date to process downgrades.
- Feature Adjustment: Access to premium features will be adjusted according to your new plan level.
Educational Institution Transfers
- License Transfer: If your school undergoes a merger or administrative change, licenses may be transferred to the new entity upon written request.
- Transfer Process: All transfer requests must be submitted in writing with appropriate documentation verifying the organizational change.
- Data Migration: Our team will assist with necessary data migration during the transfer process.
Technical Support
For assistance with access issues, plan changes, or license transfers:
- Email: support@eduhook.com
- Response Time: We aim to respond to all inquiries within 1 business day
We are committed to ensuring a smooth experience with our digital services and are happy to address any questions regarding access or plan changes.